Company guarantees:
Quality
Development
Assistance
Training
Comfortable communication


SOLUTION SUPPORT

«Partners, that's what we call and how we treat our customers, because while you use our Solution, we are constantly learning from you, analyzing information from you on a daily basis  and continuously improving. The most important and valuable thing for us is to perfect in work, establish relationships with you in order to achieve joint success between your company and ours, between all our members and employees».

Best regards, Petr Kostin
(General Manager Deputy
)


«RISKFIN» provides technical and methodological support of its Solution for the use of the PC «RISKFIN. Prof» at no extra charge in a framework of concluded licensing agreements with partners.

This support is conducted in accordance with the quality control model of service, which includes:

  • management of incidents and problems occurring while using Solution;

  • operational management, such as change and configuration of infrastructure of the Solution: databases; organizational and methodological framework

Support Service has its own regulations and hardware and software.

As part of regulations we conduct:

  • Classification of users applications, incidents and change requests and their prioritization;

  • Escalation of users requests, incidents and change requests and the need for modification and completion of the Solution;

  • Monitoring the processing of users applications, incidents and change requests;

  • Receiving users feedback on the performance of work.

Solution support

+7 (495) 120-05-28

info@riskfin.ru